Terms and Conditions
All glasses available in our warehouses are shipped within 4 working days from the date of the order.
If the items are not available in stock, the waiting times will be communicated to you by email. The times are indicative and may vary depending on the availability of our supplier.
PRICES
The prices published on our site for a country belonging to the European Union are inclusive of the VAT rate.
The prices published on our site for a country NOT belonging to the European Union are NOT inclusive of VAT.
The shipping costs for the destination location must be added to the price of the item.
Discount codes cannot be combined with each other for a single purchase.
Discount codes and other promotions cannot be applied to items included in the following sections: OUTLET - SALES - BLACK FRIDAY - CYBER MONDAY - GOOD FRIDAY
TAXES AND CUSTOMS DUTIES
Deliveries to a country not belonging to the European Union may be subject to taxes and customs duties; these taxes do not depend on Otticanet but on the Customs of the country of destination.
Every tax and any customs charge is the buyer's responsibility.
Chickandclick cannot know in advance any taxes and customs charges as they vary from country to country. For more information we recommend that you contact the local customs authority or the Fedex, UPS or Dhl customer service of your country.
These taxes paid by the recipient are collected by the courier upon delivery of the package or requested later.
PAYMENT METHODS
- Credit Card (Visa, Mastercard, AMEX)
- PayPal
You can use Discover (where applicable) by choosing Paypal as the payment method and following the instructions (we remind you that it is not necessary to have a Paypal account to access).
Purchasing with a credit card on www.chicandclick.com is safe: Chickandclick relies on Shopify to make online payments.
Sensitive credit card data is never collected or stored on the chicandclick server to fully guarantee the buyer's security.
For any information you can address your questions to info@chicandclick.com
RIGHT OF WITHDRAWAL
To exercise the right of withdrawal, send us an email by writing to info@chicandclick.com.
PACKAGING AND DELIVERIES
The ordered goods are prepared with extreme care, using adequate packaging that protects the goods from any impacts and ensuring good thermal insulation.
In the event of breakage or tampering with the package, we invite you not to accept the delivery and to contact us immediately.
It is possible to ship your purchases to an address other than your residence, simply indicate it in your order by filling in the appropriate section.
All our shipments are entrusted to serious and professional couriers who, by internal regulation, cannot leave packages unattended at the entrance of your home. We therefore recommend that you indicate an address where the courier can find someone who can sign and collect the package.
You can find out the status of your shipment directly on the official websites of the couriers by entering the tracking number received in the shipping confirmation email. Shipments can be monitored 24/48 hours after receiving the email.
TNT: www.tnt.it
GLS: www.gls-italy.com
UPS: www.ups.com
DHL: www.dhl.com
Fedex: www.fedex.com
GADGETS AND FREE GIFTS
In the event of returns of orders affected by promotions that include the addition of a gadget or a free gift such as a hat, cleaning spray, anti-fog spray and cleaning wipes for glasses, these items may be retained by the customer.
If the free item is a Fossil jewel - bracelet or necklace - it must be returned. In the event of failure to send the free jewel, the value of the item will be added to the return costs.
GUARANTEES
Chicandclick ensures the quality and authenticity of the products sold.
All glasses are accompanied by the safety and quality certificate required by European legislation (Legislative Decree no. 46 of 24/02/1997-Ministerial Decree no. 180 of 04/05/1998), and where required by the certificate of authenticity and originality of the product issued by the manufacturer.
All products are guaranteed for 24 months from the date of purchase against any manufacturing defect. In the event of proven malfunction of the item, the warranty may include its replacement or repair.
Damage caused by bad or improper use is not guaranteed.
It should be noted that Chicandclick is not responsible for direct or indirect damage to people or things resulting from the malfunction of the products.
By confirming the order, you accept the conditions of sale mentioned above
COMPLAINTS
For any problems and complaints relating to the products or the serviceme, send us an email by writing to info@chicandclick.com, we will respond within 24/48 hours starting from the first working day following your request.
We are also available by phone at 0039 015 4190158.
Our customer service is active from Monday to Friday from 9.00 to 17.00 (Central European Time) except during national holidays, the closure of the offices will be notified in advance.
Pursuant to art. 14 of Regulation 524/2013, the user is informed that in the event of a dispute, he or she may submit a complaint via the European Union ODR platform reachable at the following link https://ec.europa.eu/consumers/odr/ (the platform will be operational from 15 February 2016). The ODR platform is an access point for users who wish to resolve disputes arising from online sales or service contracts out of court. For more information contact: info@chicandclick.com
Chicandclick - Star srl, Via Nazario Sauro, 11/B - 13900 Biella - ITALY
E-mail: info@chicandclick.com - Tel. +39 015 4190158
If the items are not available in stock, the waiting times will be communicated to you by email. The times are indicative and may vary depending on the availability of our supplier.
PRICES
The prices published on our site for a country belonging to the European Union are inclusive of the VAT rate.
The prices published on our site for a country NOT belonging to the European Union are NOT inclusive of VAT.
The shipping costs for the destination location must be added to the price of the item.
Discount codes cannot be combined with each other for a single purchase.
Discount codes and other promotions cannot be applied to items included in the following sections: OUTLET - SALES - BLACK FRIDAY - CYBER MONDAY - GOOD FRIDAY
TAXES AND CUSTOMS DUTIES
Deliveries to a country not belonging to the European Union may be subject to taxes and customs duties; these taxes do not depend on Otticanet but on the Customs of the country of destination.
Every tax and any customs charge is the buyer's responsibility.
Chickandclick cannot know in advance any taxes and customs charges as they vary from country to country. For more information we recommend that you contact the local customs authority or the Fedex, UPS or Dhl customer service of your country.
These taxes paid by the recipient are collected by the courier upon delivery of the package or requested later.
PAYMENT METHODS
- Credit Card (Visa, Mastercard, AMEX)
- PayPal
You can use Discover (where applicable) by choosing Paypal as the payment method and following the instructions (we remind you that it is not necessary to have a Paypal account to access).
Purchasing with a credit card on www.chicandclick.com is safe: Chickandclick relies on Shopify to make online payments.
Sensitive credit card data is never collected or stored on the chicandclick server to fully guarantee the buyer's security.
For any information you can address your questions to info@chicandclick.com
RIGHT OF WITHDRAWAL
To exercise the right of withdrawal, send us an email by writing to info@chicandclick.com.
PACKAGING AND DELIVERIES
The ordered goods are prepared with extreme care, using adequate packaging that protects the goods from any impacts and ensuring good thermal insulation.
In the event of breakage or tampering with the package, we invite you not to accept the delivery and to contact us immediately.
It is possible to ship your purchases to an address other than your residence, simply indicate it in your order by filling in the appropriate section.
All our shipments are entrusted to serious and professional couriers who, by internal regulation, cannot leave packages unattended at the entrance of your home. We therefore recommend that you indicate an address where the courier can find someone who can sign and collect the package.
You can find out the status of your shipment directly on the official websites of the couriers by entering the tracking number received in the shipping confirmation email. Shipments can be monitored 24/48 hours after receiving the email.
TNT: www.tnt.it
GLS: www.gls-italy.com
UPS: www.ups.com
DHL: www.dhl.com
Fedex: www.fedex.com
GADGETS AND FREE GIFTS
In the event of returns of orders affected by promotions that include the addition of a gadget or a free gift such as a hat, cleaning spray, anti-fog spray and cleaning wipes for glasses, these items may be retained by the customer.
If the free item is a Fossil jewel - bracelet or necklace - it must be returned. In the event of failure to send the free jewel, the value of the item will be added to the return costs.
GUARANTEES
Chicandclick ensures the quality and authenticity of the products sold.
All glasses are accompanied by the safety and quality certificate required by European legislation (Legislative Decree no. 46 of 24/02/1997-Ministerial Decree no. 180 of 04/05/1998), and where required by the certificate of authenticity and originality of the product issued by the manufacturer.
All products are guaranteed for 24 months from the date of purchase against any manufacturing defect. In the event of proven malfunction of the item, the warranty may include its replacement or repair.
Damage caused by bad or improper use is not guaranteed.
It should be noted that Chicandclick is not responsible for direct or indirect damage to people or things resulting from the malfunction of the products.
By confirming the order, you accept the conditions of sale mentioned above
COMPLAINTS
For any problems and complaints relating to the products or the serviceme, send us an email by writing to info@chicandclick.com, we will respond within 24/48 hours starting from the first working day following your request.
We are also available by phone at 0039 015 4190158.
Our customer service is active from Monday to Friday from 9.00 to 17.00 (Central European Time) except during national holidays, the closure of the offices will be notified in advance.
Pursuant to art. 14 of Regulation 524/2013, the user is informed that in the event of a dispute, he or she may submit a complaint via the European Union ODR platform reachable at the following link https://ec.europa.eu/consumers/odr/ (the platform will be operational from 15 February 2016). The ODR platform is an access point for users who wish to resolve disputes arising from online sales or service contracts out of court. For more information contact: info@chicandclick.com
Chicandclick - Star srl, Via Nazario Sauro, 11/B - 13900 Biella - ITALY
E-mail: info@chicandclick.com - Tel. +39 015 4190158