FAQ
Are the glasses 100% original?
Yes, all items sold by Otticanet are 100% original.
All glasses are shipped with the original case, hard or soft depending on the model and, where provided by the manufacturer, with microfiber, box and any accessories.
Do the glasses have a warranty?
Yes, all our products have a 24-month warranty that covers manufacturing defects and not damage caused by normal use of the item.
To assess whether a defect is covered by the warranty, you can send us a photograph of the defect by filling out the appropriate form and sending us your request. Any spare parts not included in the warranty can be provided for a fee.
Do the glasses arrive in the original case?
All glasses are shipped with the original case, hard or soft depending on the model and, where provided by the manufacturer, with microfiber, box and any accessories.
Is it possible to request a hard case?
The glasses are shipped with the original case provided by the manufacturer. Cases can be rigid, semi-rigid or soft.
Are the glasses immediately available?
Yes, generally the glasses are immediately available, next to each item the estimated delivery date is indicated. If the delivery date is close, it means that the item is in stock and will be shipped the next working day after receiving the order.
If the item chosen is not in stock, contact our customer service who will confirm the waiting times.
Can I order spare parts?
Yes, it is possible to purchase spare parts such as temples, lenses, nose pads. To find out the prices and availability, contact our customer service
Is it possible to order prescription lenses?
It is not possible to order prescription lenses, but only prescription frames or sunglasses.
How do I choose the right size of glasses?
Read our simple guide on the BLOG > https://bit.ly/2ZqxHPI
I would like to be informed about promotions and news from Otticanet, what should I do?
Sign up for the newsletter and Otticanet will update you on the new collections and the best offers of the moment.
Which payment methods do you accept?
Otticanet accepts direct payments with credit cards (Visa, Mastercard and AMEX), Paypal, bank transfer (only for Italy), cash on delivery (only for Italy and for purchases up to € 500.00).
You can use Discover and bank transfer (where applicable) by choosing Paypal as the payment method and following the instructions (we remind you that it is not necessary to have a Paypal account to access). We also accept payments with Amazon Pay in Euro for all products except eyeglasses with prescription lenses.
Which credit cards do you accept?
Otticanet accepts payments with Visa, Mastercard and AMEX (only in Euro and USD for the latter).
You can use Discover and other cards by choosing Paypal as the payment method and following the instructions (it is not necessary to have a Paypal account to access).
Can I pay with Discover and bank transfer?
Yes, you can, by choosing Paypal as the payment method and following the instructions (you do not need a Paypal account to access).
Is it safe to pay by credit card?
Payments by credit card are 100% safe.
The data entered during payment are transferred directly to the secure server of Banca Sella, which uses the SSL3 security protocol with 128Bit encryption, the highest security standard with server-side certification, which then transmits them to the international authorization circuits.
I can't pay by credit card, what should I do?
If there are no problems related to the credit card, try placing the order again by changing the browser, deleting the history and possibly choosing Paypal as the payment method (we remind you that you can use Paypal even if you do not have an account).
I completed the order but I did not receive any confirmation, what should I do?
At the end of the order, if you do not receive the order confirmation from Otticanet or the payment confirmation from the Banca Sella/Paypal circuits, contact us.
The transaction may not have been completed successfully even if you did not receive an error report.
Contact your bank and our customer service.
When will my money be taken?
If the payment was made by credit card, the amount is held until the goods are shipped, at which point the payment will actually be taken.
In the event of a shipping delay, the payment will be taken within 6 days of the purchase date.
If the payment was made by PayPal, the amount is taken instantly.
How many days will it take for me to receive the purchased glasses?
If the glasses are available in stock, we will notify you of the departure of the package within 1 working day.
If the item is not available in our stores zzini, you will receive an email with the notification of the waiting days.
From the moment of shipment, the handling times depend on the courier and the customs of your country.
Using the tracking number sent at the time of shipment, you can check the progress of the package at any time on the official website of the courier used.
To get an indication of delivery times, visit the dedicated page.
How are shipments made?
Otticanet always ships with a courier (Fedex, Ups, Dhl, TNT, Gls), it is not possible to ship the package via postal service.
The fastest shipping service is already included in the transport costs: our couriers are reliable and guarantee fast and safe shipments.
The goods are always carefully packaged to protect them from any impacts, damage and bad weather.
For any problem with the shipment, contact the courier and Otticanet.
Is it possible to ship the package as a "gift" or "sample" or indicating a lower value?
Each package is shipped with the relative invoice necessary for customs checks.
We must always declare the real value of the goods, therefore it is not possible to indicate a lower value on the invoice or mark the goods as a gift or sample.
Is it possible to change the shipping country?
Yes, you can choose the shipping country from the drop-down menu. Our system will automatically update the shipping costs and the price of the glasses (which is subject to VAT for countries belonging to the European Community, while it is not for non-EU countries). However, in case of problems, you can proceed with the order by specifying the correct shipping country in the notes field, which will be changed manually after receiving the order, adapting the shipping costs and the price of the glasses to the corresponding state. We also remind you that the billing and shipping countries must match.
I received the shipping number but I can't track the package, what should I do?
Don't worry, the shipping number is sent by email when the shipment is prepared, but consider that it will be active in 24/48 hours. Tracking numbers provided on Friday may not be active until Monday evening (Central European Time).
Couriers do not deliver on Saturdays, Sundays and public holidays depending on the country.
Is it possible to ship to a PO Box?
Otticanet does not ship to PO Boxes as the courier requires a signature to deliver the package.
Is it possible to ship to a military base?
Yes, but you must indicate the physical address of the military base in the foreign country. Shipments will be subject to the customs rules dictated by the destination country.
For information about import duties contact Fedex customer service in the destination country or the customs offices.
Is it possible to ship to a Packstation?
Yes, it is possible to ship to a Packstation. You will receive a notification SMS from DHL with the unlock code needed to open the door and collect the package. From the moment of receiving the SMS the package must be collected within 5 days.
Is it possible to ship to a Parcel Locker or Parcel Collect?
It is not currently possible to ship to a Parcel Locker or Parcel Collect as our courier does not accept deliveries to this type of address.
Can you deliver without requiring a signature?
The courier always requires a signature for delivery of the goods and cannot leave the package unattended.
Only for Fedex shipments to the United States, the recipient can contact customer service and authorize delivery without requiring a signature.
In this case, Fedex and Otticanet will not be responsible for any theft, tampering or damage to the goods.
Is it possible to wrap the package with gift paper?
We cannot wrap your gift unless there are active promotions on gift wrapping. To find out about our promotions, sign up for our newsletter.
How much are the shipping costs and what do they include?
To find out the amount of the shipping costs, see the dedicated page. Shipping costs include insurance and transport from Italy to the destination country. Any additional costs related to duties, customs charges and administrative costs are the responsibility of the recipient.
If I buy more than one pair of glasses, what is the shipping cost?
Otticanet gives you a gift and blocks the price: if you buy more than one pair of glasses you will pay only one shipping cost.
Are there additional taxes to pay for shipments to Europe?
If you are part of the European Union, the prices displayed on Otticanet already include VAT.
You will NOT have to pay additional amounts for import taxes.
Are there additional taxes to pay for shipments to EXTRA-EU countries?
Yes, if your country is not part of the European Union, the prices displayed are
Yes, all items sold by Otticanet are 100% original.
All glasses are shipped with the original case, hard or soft depending on the model and, where provided by the manufacturer, with microfiber, box and any accessories.
Do the glasses have a warranty?
Yes, all our products have a 24-month warranty that covers manufacturing defects and not damage caused by normal use of the item.
To assess whether a defect is covered by the warranty, you can send us a photograph of the defect by filling out the appropriate form and sending us your request. Any spare parts not included in the warranty can be provided for a fee.
Do the glasses arrive in the original case?
All glasses are shipped with the original case, hard or soft depending on the model and, where provided by the manufacturer, with microfiber, box and any accessories.
Is it possible to request a hard case?
The glasses are shipped with the original case provided by the manufacturer. Cases can be rigid, semi-rigid or soft.
Are the glasses immediately available?
Yes, generally the glasses are immediately available, next to each item the estimated delivery date is indicated. If the delivery date is close, it means that the item is in stock and will be shipped the next working day after receiving the order.
If the item chosen is not in stock, contact our customer service who will confirm the waiting times.
Can I order spare parts?
Yes, it is possible to purchase spare parts such as temples, lenses, nose pads. To find out the prices and availability, contact our customer service
Is it possible to order prescription lenses?
It is not possible to order prescription lenses, but only prescription frames or sunglasses.
How do I choose the right size of glasses?
Read our simple guide on the BLOG > https://bit.ly/2ZqxHPI
I would like to be informed about promotions and news from Otticanet, what should I do?
Sign up for the newsletter and Otticanet will update you on the new collections and the best offers of the moment.
Which payment methods do you accept?
Otticanet accepts direct payments with credit cards (Visa, Mastercard and AMEX), Paypal, bank transfer (only for Italy), cash on delivery (only for Italy and for purchases up to € 500.00).
You can use Discover and bank transfer (where applicable) by choosing Paypal as the payment method and following the instructions (we remind you that it is not necessary to have a Paypal account to access). We also accept payments with Amazon Pay in Euro for all products except eyeglasses with prescription lenses.
Which credit cards do you accept?
Otticanet accepts payments with Visa, Mastercard and AMEX (only in Euro and USD for the latter).
You can use Discover and other cards by choosing Paypal as the payment method and following the instructions (it is not necessary to have a Paypal account to access).
Can I pay with Discover and bank transfer?
Yes, you can, by choosing Paypal as the payment method and following the instructions (you do not need a Paypal account to access).
Is it safe to pay by credit card?
Payments by credit card are 100% safe.
The data entered during payment are transferred directly to the secure server of Banca Sella, which uses the SSL3 security protocol with 128Bit encryption, the highest security standard with server-side certification, which then transmits them to the international authorization circuits.
I can't pay by credit card, what should I do?
If there are no problems related to the credit card, try placing the order again by changing the browser, deleting the history and possibly choosing Paypal as the payment method (we remind you that you can use Paypal even if you do not have an account).
I completed the order but I did not receive any confirmation, what should I do?
At the end of the order, if you do not receive the order confirmation from Otticanet or the payment confirmation from the Banca Sella/Paypal circuits, contact us.
The transaction may not have been completed successfully even if you did not receive an error report.
Contact your bank and our customer service.
When will my money be taken?
If the payment was made by credit card, the amount is held until the goods are shipped, at which point the payment will actually be taken.
In the event of a shipping delay, the payment will be taken within 6 days of the purchase date.
If the payment was made by PayPal, the amount is taken instantly.
How many days will it take for me to receive the purchased glasses?
If the glasses are available in stock, we will notify you of the departure of the package within 1 working day.
If the item is not available in our stores zzini, you will receive an email with the notification of the waiting days.
From the moment of shipment, the handling times depend on the courier and the customs of your country.
Using the tracking number sent at the time of shipment, you can check the progress of the package at any time on the official website of the courier used.
To get an indication of delivery times, visit the dedicated page.
How are shipments made?
Otticanet always ships with a courier (Fedex, Ups, Dhl, TNT, Gls), it is not possible to ship the package via postal service.
The fastest shipping service is already included in the transport costs: our couriers are reliable and guarantee fast and safe shipments.
The goods are always carefully packaged to protect them from any impacts, damage and bad weather.
For any problem with the shipment, contact the courier and Otticanet.
Is it possible to ship the package as a "gift" or "sample" or indicating a lower value?
Each package is shipped with the relative invoice necessary for customs checks.
We must always declare the real value of the goods, therefore it is not possible to indicate a lower value on the invoice or mark the goods as a gift or sample.
Is it possible to change the shipping country?
Yes, you can choose the shipping country from the drop-down menu. Our system will automatically update the shipping costs and the price of the glasses (which is subject to VAT for countries belonging to the European Community, while it is not for non-EU countries). However, in case of problems, you can proceed with the order by specifying the correct shipping country in the notes field, which will be changed manually after receiving the order, adapting the shipping costs and the price of the glasses to the corresponding state. We also remind you that the billing and shipping countries must match.
I received the shipping number but I can't track the package, what should I do?
Don't worry, the shipping number is sent by email when the shipment is prepared, but consider that it will be active in 24/48 hours. Tracking numbers provided on Friday may not be active until Monday evening (Central European Time).
Couriers do not deliver on Saturdays, Sundays and public holidays depending on the country.
Is it possible to ship to a PO Box?
Otticanet does not ship to PO Boxes as the courier requires a signature to deliver the package.
Is it possible to ship to a military base?
Yes, but you must indicate the physical address of the military base in the foreign country. Shipments will be subject to the customs rules dictated by the destination country.
For information about import duties contact Fedex customer service in the destination country or the customs offices.
Is it possible to ship to a Packstation?
Yes, it is possible to ship to a Packstation. You will receive a notification SMS from DHL with the unlock code needed to open the door and collect the package. From the moment of receiving the SMS the package must be collected within 5 days.
Is it possible to ship to a Parcel Locker or Parcel Collect?
It is not currently possible to ship to a Parcel Locker or Parcel Collect as our courier does not accept deliveries to this type of address.
Can you deliver without requiring a signature?
The courier always requires a signature for delivery of the goods and cannot leave the package unattended.
Only for Fedex shipments to the United States, the recipient can contact customer service and authorize delivery without requiring a signature.
In this case, Fedex and Otticanet will not be responsible for any theft, tampering or damage to the goods.
Is it possible to wrap the package with gift paper?
We cannot wrap your gift unless there are active promotions on gift wrapping. To find out about our promotions, sign up for our newsletter.
How much are the shipping costs and what do they include?
To find out the amount of the shipping costs, see the dedicated page. Shipping costs include insurance and transport from Italy to the destination country. Any additional costs related to duties, customs charges and administrative costs are the responsibility of the recipient.
If I buy more than one pair of glasses, what is the shipping cost?
Otticanet gives you a gift and blocks the price: if you buy more than one pair of glasses you will pay only one shipping cost.
Are there additional taxes to pay for shipments to Europe?
If you are part of the European Union, the prices displayed on Otticanet already include VAT.
You will NOT have to pay additional amounts for import taxes.
Are there additional taxes to pay for shipments to EXTRA-EU countries?
Yes, if your country is not part of the European Union, the prices displayed are